General Terms and Conditions

The contactcardplus.com website is operated by Escape 5 d.o.o., Gmajnica 34, Komenda (hereinafter: the provider).

These general terms and conditions apply to all activities enabled in the online store, which is available on contactcardplus.com (hereinafter the website). The General Terms and Conditions are binding on all users of the website. Please read the terms and conditions carefully. If the terms, in whole or in part, are unacceptable to you for any reason, do not use our website! Acceptance of these general terms and conditions represents a contract concluded between you and the company.

The Website is provided on an “as is” basis and offers the products and services as described in these General Terms and Conditions.

The website provider will make every effort to ensure the accuracy and timeliness of the information on the website. At the same time, it reserves the right to change the content of the website or stop updating it at any time, without any prior notice. The owner of the website may change the offer, prices or programs described on this website at any time and without any notice.

The General Terms and Conditions deal with the operation of the provider’s websites, customer rights and the business relationship between the provider and the customer. The General Terms and Conditions apply between the provider and the customer for every purchase in the online store. The Buyer expressly agrees with these General Terms and Conditions and fully agrees with them when he confirms that he has read them in a special box before placing the order. Terms written in the grammatical form of the masculine or feminine gender are used as neutral and apply equally to both sexes.

DEFINITIONS

The “Provider” is the company Escape 5 d.o.o., Gmajnica 34, Komenda, which is the owner and manager of the contactcardplus.com website.

“Website” is a website accessible on the contactcardplus.com domain, where the online store operates, and on the add-contact.link domain, which provides users with the Smart Business Card service and is managed by the Provider.

“User” means any natural or legal person who uses the Website or a Smart Business Card.

˝Buyer˝ or ˝you˝ is any natural or legal person who makes a purchase in an online store.

“Smart Business Card” or “Product” is a personalized chip card that is inextricably linked to the online administration service for editing user data and individualized web display of data and web links of the user at the assigned dedicated web address (User Profile).

“User Profile” is a public dedicated website personalized and published by the User and to which he has exclusive access for editing through the online administration (including administration) provided by the Provider. It works on the add-contact.link domain.

The “card” is the physical part of the Smart Business Card product.

“Consumer” means a natural person who acquires or uses goods and services for purposes outside his professional or gainful activity.

The “Privacy Policy” is a document where all information on the processing of personal data that takes place within the website is available. It is accessible here.

The “Cookie Policy” is a integral part of the Privacy Policy document and provides all the information about the use of cookies that takes place within the website. It is available here.

Every customer is obliged to submit the required data when processing the order, which is processed and stored in accordance with Slovenian legislation (the protection of personal data is regulated by a separate document available here). These General Terms and Conditions apply to both natural and legal persons, with the provisions of withdrawal and material error only applicable to consumers (a natural person who acquires or uses goods for purposes outside his / her professional or gainful activities).

PRICES, PAYMENT METHODS, AND PROMOTIONS

Prices

All prices on the website are in EUR and do not include VAT. The provider is not liable for VAT.

Prices are valid at the time of placing the order. All offers on the sites are valid until cancelled. Discounts and other promotions are generally not added together, unless explicitly stated at the time of each promotion. Despite our best efforts to provide the most up-to-date and accurate information, price information may be inaccurate. The provider reserves the right to withdraw from the contract if a material error is found in accordance with Article 46 of the Slovenian Obligations Code. In this case, or if the price of the item changes during the processing of the order, the company will notify the buyer as soon as possible and allow withdrawal from the purchase.

Payment methods

The online store accepts the following forms of payment:

• credit card payment,
• payment via PayPal,
• bank transfer.

The company reserves the right to verify the chosen payment method with authentication. We also reserve the right to further verify the payment method by asking you to provide us with a confirmation of payment. You acknowledged that you are obliged to pay the costs of the order in full (including any costs related to the transaction and delivery), according to the chosen method of payment. By confirming the order (online purchase) you guarantee that you have the right, and you are authorized to perform credit card transactions or any other payment method you have choosen.

Promotions

Sales campaigns are also taking place on the website and in the other public media, which can reduce the price of smart business cards of a certain combination (hereinafter referred to as promotions). Each promotion is offered at a reduced price for a certain limited period, which is defined for each promotion separately. The discounted price only applies to purchases made during the promotion period. Certain promotions are limited to new users who have not yet made a purchase in the online store. In this case, this benefit does not apply to existing users. Attempts to misuse such promotions will be blocked immediately, and email addresses used for misuse will be deleted without notice. Discounts and other promotions are generally not added together, unless explicitly stated at the time of each promotion.

MAKING A PURCHASE IN AN ONLINE STORE

The purchase contract between the bidder and the buyer is concluded at the moment when the buyer confirms the order (the buyer receives an electronic message about the status “Order confirmed”). From this moment on, all prices and other conditions of purchase are fixed and apply to both the provider and the buyer. The sales contract is stored in electronic form on the company’s server.

Step-by-step purchase process:

Step 1 – Product selection:

In the offer of the online store, the customer selects the desired smart business card template, completes it with the desired data and graphic symbol, if he has chosen such a product combination, and confirms his choice by clicking on the “Buy (business card)” button. In case of purchasing several different business cards, the procedure is repeated for each subsequent business card. When the collection of smart business cards is completed, the customer has an overview of the order summary in the cart.

Step 2 – The Cart:

In the basket, the customer can change the quantity of products, add, or remove them as desired. Products or services to the order can be later updated as well. After reviewing the contents of the order in the cart, the selection is confirmed by clicking on the “Continue to checkout” button.

Step 3 – Payment

At the checkout, the customer fills out a form with personal information required to deliver the confirmed order. After completing the form, in certain cases the customer has the option to choose several different delivery methods. The final value of the payment order is recalculated before the purchase is completed. The customer completes the purchase process by clicking on the “Buy Now” button. If the order has been successfully placed, a notification about the successfully placed order will be displayed with a summary of the ordered products and your data.

Step 4 – Order confirmation:

Upon completion of the purchase process, the customer will receive a confirmation message on the website that the order has been successfully placed together with the details of the order. The customer receives a confirmation e-mail with a summary of the order to the submitted e-mail address. In this step, the customer has the opportunity to review the content of the order and the check the submitted address for delivery. In case of errors in the order, the customer also has the option to cancel the order (below).

All information provided by the Customer during the execution of the order will be treated in accordance with the Privacy Policy, which is published here.

Upon confirmation of the order, the full amount of the order will be charged, including any shipping costs or other costs that apply to the order. The Buyer will be informed of all additional costs before making the purchase. Additional costs may also be associated with the chosen payment method.

5. Step – processing and delivery of the order:

If the customer does not cancel the order, the order goes to further processing by the provider. After receiving the order, the bidder checks the availability of raw materials and prepares the order in the shortest possible time. If the selected card is in stock, the customer can expect shipment in 3-7 working days. Deliveries are possible every working day.

Upon receipt of the ordered products, the Buyer receives an invoice by e-mail to the e-mail address specified in the order.

In the received shipment, the Customer receives instructions for activating and using the smart business card and access for editing the profile.

COST OF POSTAGE AND DELIVERY OF GOODS

The cost of delivery in the territory of the Republic of Slovenia is 3 EUR.

Ordered smart business cards are expected to be personalized and shipped in 3-7 working days. If the raw material for the card of the selected smart business card is not in stock, the customer will be notified by e-mail within one working day, or it will be visible in the online store.

The buyer receives the invoice in electronic form to the e-mail address specified when placing the order.

The provider cooperates with various delivery companies in providing delivery in Slovenia.

ORDER CANCELATION

The user can cancel the order within 2 hours after placing the order by e-mail or phone.

The following information must be provided in the e-mail:

In the subject of the message: Order cancellation

In the content of the message:

a) the order number,

b) name and surname of the buyer,

c) address of the buyer.

USING A SMART BUSINESS CARD

Before using a smart business card, it is necessary to read the instructions for use, which can be found on the website of the Administration of the User Profile and are available immediately during the process of activating the Smart Business Card.

The Company does not accept any liability for damage, directly or indirectly, that may result from improper use of products ordered through the Website, regardless of whether the product was used correctly or incorrectly by the customer, user or third party. This exclusion is in force to the fullest extent permitted by law.

In the event of a claim against the company, the company limits its liability for damage to three times the sales value of the product.

RIGHT TO WITHDRAW FROM THE CONTRACT

A consumer who has made a purchase through an online store has the right to withdraw from the contract. Withdrawal from the contract is possible within 14 days from the date of delivery of the order, which is notified to the provider by the delivery service. The consumer does not have to give a reason for his decision. Withdrawal from the contract applies only to consumers who are natural persons who acquire or use goods and services for purposes other than professional or gainful activity. The possibility of withdrawal from the contract does NOT apply to legal entities.

The cancelation statement can be submitted by the consumer via e-mail to info@contactcardplus.com. The Customer will receive the cancelation form via e-mail, after a previously sent message with a request to withdraw from the contract and in the event that the Customer still has this right.

An online form can also be found on the website.

After the withdrawal statement, the consumer must return the smart card within 14 days from the day he submitted the withdrawal statement to our address according to the instructions he will receive in the email.

The consumer is considered to have returned the product on time if he sent it before the expiry of the 14-day return period. The smart business card must be returned undamaged, in the same quantity and in the original packaging. Damaged products, products in altered quantity and in inappropriate packaging cannot be returned. The printed form for withdrawal from the contract must be attached to the shipment, which the Buyer receives during the complaint procedure to his e-mail address. If the shipment is not properly marked (package sent without the attached form), the latter can significantly extend the time for resolving the complaint. In the event of withdrawal from the contract, the consumer bears only the cost of returning the goods.

We reserve the right to withhold refund until the reception of products that are subject to withdrawal from the contract.

We will refund the received payments to the user with the same means of payment as he used at the time of purchase.

Withdrawal from the purchase is not possible for products that the user receives as a gift and is not a payer.

The user does not have the right to withdraw from the contract if the card is visibly damaged due to obvious improper use or if it is intentionally damaged.

After withdrawing from the contract, the user’s online profile will be disabled and deleted within 48 hours.

COMPLAINTS

In case the user finds that the product does not work properly or has been received damaged or the card or package has been damaged during transportation, the user may file a complaint within 14 days of receipt of the product. In this case, we’ll immediately replace the product or make the refund.

Complaint redress procedure:

1. Write to our e-mail address info@contactcardplus.com with the subject: Complaint
2. In the event of damage to the product, malfunction or incorrectly sent product, the customer will receive an online form to replace the product or refund the purchase price with instructions for making a complaint and for the return of the complained product.
3. When the customer fills in the online form, he receives the completed form in pdf format to his e-mail address. The form must be printed and included in the return product package.

We will consider the request as a matter of priority in the shortest possible time and take care of replacing the product. In the event that the claim is approved, we will provide a duplicate of the supplied card.

Complaints will not be considered for cards that we find to have been damaged due to improper or inappropriate use or handling, which is not necessary to determine the nature, characteristics and operation of the smart business card.

WARRANTY

The received card is covered by a 12-month warranty. The warranty can be claimed by the customer only for technical malfunction, damaged chip – establishing contact with the receiving device. The warranty runs from the date of receipt of the goods. The warranty can be claimed by the buyer in accordance with Article 19 of the Slovenian Consumer Protection Act on the basis of an invoice as a warranty certificate.

The warranty does not apply in the case of:

• physical injuries,
• wear due to use, especially the exterior of the card, and
• errors caused by incorrect, inappropriate, and negligent use of the card.

The card for which the customer claims the warranty must be inspected, so it is necessary to attach photos or videos showing error. If necessary, we ask the customer to return the smart business card for review.

If the warranty claim is approved, we will provide a duplicate of the card already supplied.

We will consider the request as a matter of priority in the shortest possible time and take care of replacing the product. In case of a positive solution to the warranty claim, we will provide a duplicate of the delivered card.

The provider also pledges to make the user’s profile available online free of charge for at least 24 months from the date of the last purchase of the product.

AVAILABILITY OF INFORMATION

The provider pledges to always provide the buyer with the following information:

• company identity (name and registered office, register number),
• contact information that enables the user to communicate quickly and efficiently (e-mail, answering machine),
• essential characteristics of the goods or services (including after-sales services and warranties),
• the final price of the goods or services, including taxes, or the method of calculating the price if, due to the nature of the goods or services, it cannot be calculated in advance,
• availability of products (any product or service offered on the website should be available within a reasonable time),
• terms of payment, terms of delivery of the product or execution of the service (method, place and time of delivery),
• information on any additional costs of transport, delivery or shipment or a warning that such costs may be incurred if they cannot be calculated in advance,
• time validity of the offer,
• conditions, deadlines and procedures in case of withdrawal from the contract; in addition, if and how much the cost of returning the goods
• an explanation of the complaint procedure, including all details of the contact person or customer service,
• awareness of liability for material errors,
• the possibility and conditions of after-sales services and voluntary guarantees, where necessary,

There may be errors in the preparation of the website that we cannot influence and are not responsible for. In the event of a large deviation in prices or technical characteristics of the product, we will inform you when ordering.

Information on entry in the register with indication of the register and entry number:

Company name: Escape 5 d.o.o.
Headquarters: Gmajnica 34, 1218 Komenda
Phone: 064/222-484
Registration number: 9068830000
Tax number: 91851556
VAT liability: NO
SKD: G47.910 – Retail sale via mail order houses or via the Internet
Transaction account: 61000-0026845679 (Delavska hranilnica d.d.)
IBAN: SI56 6100-0002-6845-679
Contact: We are available every weekday between 9 am and 5 pm.
Email: info@contactcardplus.com

OUT-OF-COURT SETTLEMENT OF DISPUTES AND OTHER REMEDIES

The company strives to the best of its ability to resolve any disputes amicably, but if this is not possible, the court in Ljubljana, Slovenia will be competent to resolve these disputes.

Dispute resolution platform.

Escape 5 d.o.o. in accordance with legal norms, it does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that the consumer may initiate in accordance with the Out-of-Court Settlement of Consumer Disputes Act.

The Dispute Resolution Platform is available at https://ec.europa.eu/consumers/odr/.

More information on the Dispute Resolution Platform is available at https://europa.eu/rapid/press-release_MEMO-13-193_en.htm.

COMMUNICATION

The company will contact the user via means of distance communication only when necessary for the execution of the order.

The company provides support to users at support@contactcardplus.com

For commercial purposes, we can contact users if the user agrees or if the user has already made an order in the online store, the communication will be:

• clearly and unambiguously marked as an advertising message,
• the consignor will be clearly visible,
• various campaigns, promotions and other marketing techniques will be marked as such.

More about communication is available in our Privacy Policy.

INTELLECTUAL PROPERTY

The data, pictorial and textual materials and any other materials (eg video content, graphics, sketches, etc.) contained on the website are copyrighted and as such are protected by copyright and / or intellectual property law.

By purchasing products or using the website, the user does not acquire copyright, property rights or intellectual property rights on the products and / or website. The user may use the materials only for his own, non-commercial purposes.

LIMITATION OF LIABILITY

Subject to the limitations of liability set out in these General Terms and Conditions, the Company provides further clarification as follows.

If you decide to use the online store and / or website, you agree that you have done so voluntarily and have assumed any risk that is not in the domain of the provider. The Website and the Store are provided “as is” without warranty of any kind, either express or implied. All limitations of liability set out in this chapter or anywhere in these general terms and conditions apply to the fullest extent permitted by law.

The provider does not guarantee the operation of the website and its functions, nor does it guarantee that the online store will operate without errors, without viruses or any virus-like malicious software over which it has no influence or which as a good manager could not foresee and prevent. The provider also does not guarantee that the information published on the website is accurate and complete. The Company does not guarantee for any damage, including, but not limited to: direct, indirect or consequential damage that could occur or. originated from the use of the site.

If you decide to use the online store and make a payment through this store, you expressly agree that the use is at your own risk and you bear all risks associated with making payments through the online store, including, but not limited to, failed payments on the site user, payment errors and payment refund errors in the event of a complaint. This exclusion applies to the fullest extent permitted by law. The company does not bear any responsibility for any damage that may result from the use of the website and / or products available in the online store.

FINAL PROVISIONS

Signed contract:

The General Terms and Conditions, together with the order for services through the website and all subpages of this website, have the nature of a contract concluded between the buyer and the provider.

Independence of provisions:

If any provision of these General Terms and Conditions is (in whole or in part) illegal, void or otherwise invalid, such provision shall be deemed non-existent (in part or in full), without prejudice to the validity of the other provisions.

Business capacity:

The User warrants that he has the legal capacity to assume the rights and obligations arising from these General Terms and Conditions. It guarantees that it does not require the consent or approval of any third party to perform its obligations under these General Terms and Conditions.

Familiarity with the conditions:

He guarantees that before accepting the conditions, he has read them and is fully acquainted with these general conditions, in particular with the limitations of liability that have been established.

Applicable law:

The law of the Republic of Slovenia applies to these general conditions. All disputes arising from these general terms and conditions are subject to the jurisdiction of the courts in the Republic of Slovenia.

Changes to conditions:

The buyer has no right to change or waive, in whole or in part, the validity of any of the provisions of these general terms and conditions. The company has the right to change these conditions at any time. Any changes will be posted on the website. It is considered that the Buyer agrees with any changes insofar as he continues to use the website. If he does not agree with the changes, he has the right to withdraw.

Full agreement:

These general terms and conditions represent the entire agreement in force between the contracting parties. Any prior agreements or negotiations, written or oral, shall be replaced in their entirety by these Terms.

Language versions:

These general terms and conditions are drawn up in the Slovenian language. Any version of these General Terms and Conditions in another language is designed to offer easier access to the General Terms and Conditions. The buyer agrees and fully understands that in case of any disputes, the Slovenian version is predominant.

Meaning of terms:

Terms used in these terms have the meaning defined at the top of these general terms.