At our site, we duly respect your privacy and protect your information.
We operate in accordance with the Slovenian Personal Data Protection Act (ZVOP-1), and since the publication of these rules, also with the European Regulation on Personal Data Protection (GDPR).
We are committed to protecting the confidentiality of personal information and the privacy of online store users. We use the collected personal data exclusively for the provision of the services we offer. We respect the confidentiality of personal information and the privacy of users of the online store, so we will do everything possible to protect them from any violations and abuses. Personal data of users is one of the areas to which we pay extreme care and attention, as we are aware of the sensitivity of the nature of this area.
Personal data controller and contact details
This policy applies to the processing (use) of any personal data carried out by Escape 5 d.o.o. (operator) or carried out on behalf of the operator.
Operator information:
Escape 5 d.o.o.
Gmajnica 34
1218 Komenda
Slovenia
Registration number: 9068830000
Tax number: 91851556
Email: info@escape5.com
What personal data we process and collect?
Basic contact information (identity information)
- name and surname, telephone number, e-mail address; Data on the identity of business users also include the name of the company and the VAT number or the registered number of person liable to tax.
- contact details
- address, postal code and place, country of residence, address for issuing the invoice (if different from contact information), telephone number and e-mail address
- Order and payment information
- we keep all information about your order and payment, including information about cancelled orders and returns of orders
- Other information which the user voluntarily enters in the contact form or order in the online store
Technical information
- IP addresses, information about the operating system, browser, operating system, location of your device, type of device with which you access our website, and the like are also collected to ensure security and provability.
- When you visit via cookies with your consent, we also collect data to ensure better functionality and user experience, security, counting the number of users on the website and ensuring the smooth operation of the website. At the beginning of the visit, an individual user is assigned a session cookie for identification and monitoring. The website may also store other cookies on the user’s computer, such as the user identification number in encrypted form (to identify the user on the next visit) and cookies from Google Analytics systems (analysis of website visits). Session cookies are stored in the server’s memory only for the duration of the visit and are deleted after one hour of inactivity, while persistent cookies are stored on the visitor’s computer for 2 years with your consent, then become inactive.
- We are not responsible for the correctness, completeness and up-to-datedness of the data entered by users.
Legal basis for the processing of personal data
We may process your personal data on the following legal bases:
- when necessary to meet our legal obligations (eg issuing a pro forma invoice or invoice for ordered goods, for keeping financial, tax and business books),
- when you have given your consent to the processing of your personal data for the specific purpose of the processing, always having the right to revoke the consent given.
- We will use the questions you provide to us via our contact forms on the website or the e-mail addresses published on the website exclusively to resolve the issue or prepare an answer to the question.
Purposes of personal data processing
It is necessary to explicitly confirm your agreement and information that by sending us an inquiry, comments or question via the contact form and entering your information, you have expressed your agreement and awareness that your information (name and surname, e-mail address and telephone number) will be number) will be used for the purpose of correct communication.
We may use your personal information for one or more of the following purposes:
- communicate with you about providing our services and responding to your inquiries and orders,
- concluding a contract and fulfilling obligations arising from the concluded contract,
- to enforce any legal claims and resolve disputes,
- for statistical analysis of the use of our website.
How we obtain data?
We obtain information about you in several ways when you:
- send an inquiry,
- place an order,
- request a quote,
- cancel the order,
- sign up for notifications.
We obtain technical data automatically.
Google is providing us with information that you have allowed them to do.
Who has access to your personal information?
In addition to us, your personal data can also be used by our trusted partners, which we need for implementation, in accordance with the applicable Personal Data Protection Act and the European Regulation on Personal Data Protection:
- we provide delivery services with the information they need to transport and place an order
- authorized institutions, if required by law (court, etc.)
Deadlines for retention of personal data
We will store and process your personal data to the extent necessary to achieve the purposes of processing and if necessary to complete the ordered goods and then within the statute of limitations for obligations that may arise from the processing of such personal data.
Data obtained based on consent are kept until revoked.
Data on issued invoices are kept for 10 years from the date of issue.
In cases where the retention period of personal data is prescribed by law, the data is stored in accordance with the legal order.
Ensuring security
We use several security and protection systems on our websites, which provide adequate protection against loss, disclosure, unwanted alteration, or misuse of data. For the transfer of all personal data, we use SSL (Secure Socket Layer) technology, which provides the necessary protection when transferring data, which ensures the security of our customers while the data travels to the database.
Only authorized persons (contractual partners) have access to the collected personal data.
Please help us protect your personal information by ensuring the security of your username and password.
Cookies
Cookies are text files uploaded to your computer by a web server and do not contain any information that could be used to identify you. With the help of only these, the server knows that you have returned to the website, which we can use to customize the website to the user.
If you do not want to have our cookies on your computer, remember that the storage of cookies is under the complete control of your browser. You can restrict or disable the storage of cookies at any time by selecting the appropriate options in your browser, and you can permanently delete cookies on your device at any time.
Google fonts
We use Google Fonts (1600 Amphitheatre Parkway Mountain View, CA 94043, USA) on our website. Google Fonts is used without authentication and no cookies have been sent to the Google Fonts API browser. If you have a Google Account, your information will not be shared with Google while you use Google Fonts. Google only records the use of CSS and the fonts used and stores this information securely. Learn more about these and other issues at https://developers.google.com/fonts/faq. You can read what information Google collects and how it uses this information at https://policies.google.com/privacy?hl=en_US.
Your rights
We provide our subscribers and users with all the support in exercising the rights listed below:
- This page fully informs you about how we use your personal information;
- in certain cases, you may also exercise the right to have your personal data deleted. However, even if you have ordered deletion from us, please note that we must keep your data in accordance with the law;
- in certain cases, you may request a temporary or permanent ban on the further processing of your personal data in whole or in part;
- at your request, we will provide you with your personal data collected in electronic form.
You have the right to information about your personal information that we hold, as well as the right to have this information deleted. If you have any questions regarding the deletion, processing or use of your data, please email us at our e-mail address or send us a request by mail to our address.
We must respond to your request to exercise your personal data rights without undue delay and at the latest within one month of receiving your request.
Any changes to our privacy policy will be posted on this website.
Language versions
This Privacy Policy is drawn up in the Slovenian language. Any version in another language is designed to offer easier access to our Privacy Policy.